Is the Hotel in the center?
The Hotel is located 1 km from the city center. It is about a 10-15 minute walk.
Is there a shuttle service from/to the port of Lipari?
The hotel offers a free shuttle service to and from the port of Lipari. To arrange a transfer, please inform us when you purchase your ticket for the hydrofoil or ferry.We also ask the you confirm your departure time the night before and advise us of any delays.
What is a VIP TRANSFER?
As you would be aware, we do offer a free Shuttle from the Port to the Hotel at your arrival in the Island. However if you want to avoid possible waiting times at the port you could use our service VIP TRANSFER. You will have a driver picking you up exclusively and right on time.
VIP TRANSFER has additional costs. Contact us to find out more about it.
What if the weather conditions are bad and no ferry leaves to the Islands?
Activating the Safe arrival guaranteed at the total price of € 20, In case of adverse weather conditions, the Aeoliancharme group will find a similar level of accommodation in the destination of the port of departure at no additional cost.
Do all of the rooms have a sea view?
Not all of the rooms have a sea view. On the on-line booking and on our official website the rooms without sea view have the caption "garden view".
What time is check in? Is an early check in available?
Our check in time is from 2.00 pm, but it is possible to arrive earlier at the hotel and use all of the facilities in the common area. Early check in is not guaranteed but we will be more than happy to check you in if your room is already available.
Where is the nearest beach?
Canneto Beach is 3.5 km away. It is a pebble beach. It is possible to choose between private beaches with different amenities or the free beach.
If you choose a private beach, free shuttle service is offered that can be booked directly at the hotel.
Can we have lunch at the hotel?
From June to September we have the pool bar open where you can enjoy light dishes such as salads, sandwiches and the famous Pane Cunzato.
Does the hotel have a swimming pool?
Yes, we have a beautiful infinity pool with a spectacular view. Our swimming pool is the most photographed in Lipari. It is open from 09.00 to 21.00. it is exposed to the sun until 7.00 pm and has a sunbathing area with umbrellas and sun beds. The main pool has 3 hydromassage stations and the little one has 5 hydromassage stations.
Is the pool water heated?
The pool does not have artificial heating but is naturally heated by the sun.
Is there a lifeguard in the pool?
The pool has a maximum depth of mt 1.30, therefore you can enjoy your swim with no worries.
Is there entertainment in the pool?
No, our guests prefer to enjoy a relaxed atmosphere. For this reason, playing ball and inflatable games in the water are forbidden.
Does the hotel have parking?
The hotel has free parking that is not guarded. From the 1st of June to 30th of September, there is a non-disembarkation ban for cars and motorbikes for non-residents people with the exception of guests who have booked at least 7 nights at the hotel. If you would like to take the car with you, please contact us to receive the appropriate authorization.
Are pets welcome at the hotel?
Yes they are, but we accept only small dogs with a supplement of € 10.00 per day.
How can you get to the famous Pumice Quarries?
The coast along the Pomice Quarries has several beaches. You can get easily there with a shuttle service that will take you to Canneto and then from Canneto you will take a taxi boat to the beaches that you desire. There is also a public bus leaving from the port to the Pumice Quarries.
Please contact us directly if you would like more details.
Do you have any restaurant onsite?
We do not have restaurant onsite. However we do have an agreement with the Chimera Restaurant and we offer a free shuttle service.
What is there to do at night? Are there clubs or pubs?
Lipari offers a wide range of entertainment during both day and night. It is the largest of the 7 islands that make up the Aeolian Islands and is considered the main hub of the islands with many bars, supermarkets, shops, and clubs.
How do I get to the islands?
Visit the page “Location” in our official website.
Is it possible to arrange transfers from the Airport to the Hotel?
Aeolian charme Collection is the only group of the Hotel that takes care of you since the moment of your enquiry and save you from the stress of the travel organization. You book the flight and the accommodation and we take care of the rest. Contact Us to have your Customized Quote!
Is there a city tax?
No, the town of Lipari does not have any city tax.
What is the best way to get around the island?
You can rent a scooter to avoid traffic and to easily reach all points of interest. If you have no experience driving a scooter ATV’s and cars are also available.
What excursions can I do during my stay?
In our hotels you will find a display with all of the recommended excursions. Many of these can be booked directly at the hotel.
Can we book excursions before our arrival at the hotel?
You can buy the generic excursion as experience in our Hotels Website to customize your reservation. However we recommend booking the specific excursions during your stay and not in advance due to changing weather conditions.
Is it possible to use the hotel services on the day of departure?
Yes. All of the hotel services are available to our guests until their time of departure.
Where can we leave the car if we take the hydrofoil?
In Milazzo there are several private garages and lots that offer shuttle services to and from the port. Don’t hesitate to contact us for more details.
Can we rent a scooter or a car before we arrive?
Yes. We can provide quotes for different vehicles but a deposit is required to make a booking. Prices very depending on the model of the vehicle and the duration of the rental. Booking in advance is recommended in August, during summer weekends, and during public holidays.
Is it possible to reserve a boat before we arrive?
Yes, it is possible to book a boat with or without a skipper but a deposit is required. A boat license is required if the engine is more than 40 hp. Prices vary depending on the model of the boat and the duration of the rental. Advance booking is recommended in August, during summer weekends, and during public holidays.
Does the hotel have a spa and a gym?
No, but we have agreements for our guests at facilities nearby.
Is the beach sandy or rocky?
All of the beaches on the island are made up of rocks or pebbles. It is possible to choose between private beaches with different amenities or the free beach.
Are the ferry and hydrofoil always available? Even on Sundays and Public holidays?
Yes, ferries and hydrofoils are always available except on days with unfavourable weather conditions.
Can I book the ferry ticket with you?
No, but you can book it online. If you do not want to use a credit card for online purchases, you can book through a travel agency that works with us.
Is it possible to bring the car to the island?
From the 1st of June to the 30th of September there is a non-disembarkation ban for cars and motorbikes for non-residents with the exception of guests who have booked at least 7 nights at the hotel. If you would like to take the car with you, please contact us to receive the appropriate authorization.
Is the kitchen equipped to handle particular food requirements?
Yes. Please communicate any specific requirements or intolerances and our chef will prepare a menu to cater to your needs.
Can we connect to Wi-Fi?
Yes, you can take advantage of free wi-fi in the rooms and in common areas. You need to enter the password provided by the hotel.
Is there any assistance / maintenance service?
For any damage please notify us promptly. The reception is open 24 hours, but we need notice to find the suitable technicians.
What do you need to climb Vulcano and Stromboli?
The Climb to the crater of Vulcano is a medium-low difficulty and it takes about 1 hour. No guide is required. You will need comfortable clothing, sneakers and high socks because there is a lot of sand.
The climb to the crater of Stromboli is a medium-high level of difficulty. For this reason a guide is required and it is recommended for trained hikers. The following special equipment is mandatory:
- trekking shoes
- long pants (or shorts with long socks)
- wind jacket (or winter jacket)
- at least one spare t-shirt as during the climb you will sweat and at the top the temperature is much lower
- a backpack with two litres of water and energizing food such as chocolate and nuts
- dust-proof handkerchiefs or a bandana are highly recommended
The departure is in the afternoon and the return at night. Please contact us directly for more information.