FAQ

In Acquacalda on the island of Lipari – a picturesque seaside village just 10 km from the port and town center.

Check-in is from 3:00 PM, and check-out is required by 10:30 AM.
If you arrive early or leave later, you can leave your luggage in our free storage area and enjoy our common services.

At check-in, you’ll receive the Aeoliancharme Card, which gives you access to discounts and special deals in all our hotels, apartments, restaurants, bars, and beach clubs.
We want your holiday to be as enjoyable as possible.

No, the municipality of Lipari is exempt from tourist tax. However, there is a disembarkation tax (cost varies by season), added once to your ferry ticket, which allows free circulation among all the islands of Lipari’s municipality (Lipari, Vulcano, Panarea, Stromboli, Filicudi, and Alicudi).

Not all rooms have sea views. When booking online or on our website, rooms with sea views are labeled as “sea front,” “sea view,” or “partial/lateral sea view.”

Yes, Hotel Cutimare has a Suite with a kitchenette, ideal for up to 4 guests.
This option offers more autonomy and is perfect for those who wish to cook freely during their stay.
The same services as hotel rooms are included: daily cleaning, towel changes, and breakfast, for a comfortable yet flexible stay.

Daily housekeeping takes place between 08:00 and 15:00. Priority is given to check-in rooms, followed by stayover rooms. As water is a precious resource on the island, we encourage guests to request towel changes only when necessary by leaving them on the floor.
You can also opt out of daily cleaning to reduce environmental impact.
Bath amenities and linens will still be replenished at the time you specify at the reception.

Daily housekeeping is carried out between 8:00 AM and 3:00 PM.
Priority is given to rooms with arriving guests, followed by stayover rooms.
As water is an especially precious resource on the island due to its delicate ecosystem, we kindly ask that you request a linen change only when necessary by placing used towels on the floor.
You may also choose to opt out of daily cleaning to help reduce the use of environmentally harmful detergents.
Our housekeeping staff will ensure the replacement of toiletries and towels, which will be delivered at the time you indicate at the reception.

Yes, free Wi-Fi is available in the rooms and common areas. Just connect using the password provided at reception.

Yes, pool towels are provided free of charge, with no extra cost for changes.
The first beach towel is also free; replacements cost €5.00 per towel.

Why have a pool when, just a few steps away, you can relax on the only beach where you can watch the sun set into the sea?
Hotel Cutimare is the perfect choice for true sea lovers—no compromises!

Yes, Hotel Cutimare has a massage and beauty treatment room, available upon reservation in the afternoon.

There is a luggage loading/unloading area in front of reception.
Free public street parking is available nearby (no parking meter or time limit). There is no private parking.

Yes, Hotel Cutimare welcomes small pets upon request at the time of booking, with a supplement of €10.00 per day.
To ensure a peaceful stay for all guests, we kindly ask you not to leave your pets alone in the room for long periods and to keep them on a leash in common areas like the breakfast room and around the hotel, out of respect for those with allergies or fears.

Of course! For any issue, please inform us.
Our staff promptly handles ordinary maintenance.
Extraordinary maintenance requiring external specialized technicians may take longer if professionals are not available on the island.

Acquacalda is a small seaside village. Near the hotel, you’ll find a small minimarket that also sells tobacco and is open year-round, along with some seasonal bars and restaurants.

Yes! The Aeoliancharme Collection includes Asino Beach, a renowned beach club with a restaurant and pizzeria in Vulcano (Gelso).
In Canneto, we partner with several beach clubs offering a relaxing environment, beautiful sea, and exceptional beaches. Some also offer bar and restaurant service.
For prices and reservations, contact our reception directly.

Breakfast is served from 7:30 AM to 10:30 AM.
You’ll find an international buffet with sweet and savory options.

Yes, during the summer months we offer a snack service—perfect for a tasty, light break.
The menu includes traditional pane cunzato, fresh salads, cold appetizers, assorted sandwiches, and fresh fruit, to be enjoyed on the terrace.
At aperitif hour, you can also order cocktails and selected drinks.
Please note: the snack bar does not offer Half Board service.

No, but we have a partner restaurant, Ristorante Da Lauro, 700 meters away, offering a free shuttle service.
In Lipari town center, we also partner with Ristorante Chimera and Ristorante Liparo Re, available for both lunch and dinner. These can be reached independently.

Our partner Hotel Mea has a restaurant called: Chimera (see below).

Located at Hotel Mea in Lipari center, Chimera has indoor and panoramic outdoor seating. Open daily from 7:30 PM to 10:30 PM.
10% discount on à la carte menu for all hotel and apartment guests (reservation required). Half Board Service (for hotel and Aeoliancharme Holidays apartment guests):

Includes a daily 3-course menu (drinks excluded):
● First course
● Second course with side
● Dessert or fruit

Menu is chosen at breakfast. Options include meat, fish, vegetarian, and vegan (on request). Guests must also specify their preferred mealtime.
If you miss a meal, you can recover it the next day or have lunch on departure day. Alternatively, a packed lunch can be requested.

Yes, we have a partnership with Ristorante Liparo Re, located in the historic center of Lipari. It’s open for lunch and dinner with an a la carte menu. During high season, it stays open until 11:30 PM. Outside the summer months, it observes a weekly closing day—please check in advance. Half Board Service is also served here for hotel and Aeoliancharme Holidays apartment guests.

Yes. Please notify us of any dietary restrictions or intolerances at the time of booking, and our dining services will offer suitable menu options.

Visit the “WHERE WE ARE” section of your chosen hotel’s website for full transport info. In summer and holidays, book ferries/hydrofoils in advance.

Yes, upon reservation and subject to availability. Cost ranges from €10 to €30 per ride depending on the number of passengers, time, and season. Contact us for details.

Yes, there is a public bus service from Lipari port to Acquacalda, which takes about 30 minutes. Buses generally run approximately every hour, from the morning until around 8:00 PM.
In August, there is also an additional late-night connection at 11:00 PM.
Please note that service is limited on Sundays and public holidays, so we recommend checking the updated timetable before your arrival.

There are secure car parks with shuttle service to/from the port, or rent a car with DROP OFF at Milazzo port (SRC rentals).

From June 1 to September 30, non-residents are not allowed to bring cars/motorbikes to Lipari, Vulcano, and Filicudi unless staying at least 7 nights in a hotel.
Contact us for the required vehicle permit.

Yes, unless there are severe weather conditions. Lipari’s port is the most protected, and service rarely stops all day. If you're delayed, contact us for help with alternative arrangements.

Absolutely! Aeoliancharme Collection offers full travel assistance. Book your flight and stay—we'll take care of the rest. Contact us for a quote.

Yes, we partner with a local travel agency. Contact us for details.

These UNESCO-listed islands offer rich natural and cultural experiences. Contact reception before your arrival for personalized suggestions or visit our Concierge desk once here.

Lipari, the largest and most populated island, has vibrant day and night scenes and remains lively even in the off-season.

Scooters are the easiest way to explore. Cars are recommended for families or those not used to riding scooters.

Yes, directly onsite or in advance. A deposit is required. Prices vary by model and rental period. Early booking is recommended during peak times.

Yes, with or without a skipper. Boats over 40 HP require a boating license. Fuel is extra. Booking early is advised during high season.

Lipari beaches are mainly pebbly. Vulcano has black sandy beaches like Asino Beach, part of our group—a must-visit!

The easiest beach is Porticello, reachable by public bus. From June to September, boats from Lipari and Canneto visit other nearby beaches.

● Vulcano: Medium-easy difficulty, 1.5h ascent. Access is limited during hot hours and after sunset. Guides are not mandatory but recommended.
v ● Stromboli: Hike solo up to 280m. Beyond that, a certified volcanology guide is required. Always check current volcanic activity and restrictions.

Recommended gear:
● Comfortable clothing
● Hiking or athletic shoes
● Long socks (for sand)
● Windbreaker
● Spare T-shirt
● Water and backpack

Contact us to book a guide or equipment.

Yes! Stay and experience packages are available on our website. You can also book on-site, but early booking is advised in high season.

Yes, if you booked with “free cancellation,” you can cancel without fees within the stated period (see your confirmation email). Deposits are refunded (less bank fees) the following month.
Non-refundable bookings cannot be canceled or refunded.

● Non-refundable bookings:
Changes only allowed for direct bookings (website or office), via email at least 15 days prior. Stay value is transferable (not divisible). Rate differences may apply.

● Flexible bookings:
Check your cancellation policy for deadlines. Changes are subject to availability and possible rate adjustments.

● Direct bookings: Use the “Modify/Cancel” section on our website. Enter your booking number and follow the instructions.
v ● Third-party bookings: Contact their customer service (e.g., Booking.com, Expedia), as we cannot modify/cancel third-party reservations.

To request a new quote, contact us by phone, WhatsApp, or via the form at the bottom of the page.

Yes, directly onsite or in advance. A deposit is required. Prices vary by model and rental period. Early booking is recommended during peak times.