Aeolian charme Collection
25/03/2019
26/03/2019
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Aeolian charme Collection
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FAQ

How do I get to the islands?

Visit the page “Location” in our official website.

Is there a shuttle service to and from the port of Lipari?

The hotel offers a free shuttle service to and from the port of Lipari. To arrange a transfer, please inform us when you purchase your ticket for the hydrofoil or ferry.

We also ask the you confirm your departure time the night before and advise us of any delays.

Do all of the rooms have a sea view?

Not all of the rooms have a sea view. On the on-line booking and on our official website the rooms without a sea view have the caption "garden view".

Is there a city tax?

No, the town of Lipari does not have any city tax.

What is the best way to get around the island?

You can rent a scooter to avoid traffic and to easily reach all points of interest. If you have no experience driving a scooter ATV’s and cars are also available.

What excursions can I do during my stay?

In our hotels you will find a display with all of the recommended excursions. Many of these can be booked directly at the hotel.

Can we book excursions before our arrival at the hotel?

We recommend booking excursions during your stay and not in advance due to changing weather conditions.

Is it possible to use the hotel services on the day of departure?

Yes. All of the hotel services are available to our guests until their time of departure.

Where can we leave the car if we take the hydrofoil?

In Milazzo there are several private garages and lots that offer shuttle services to and from the port. Don’t hesitate to contact us for more details.

Can we rent a scooter or a car before we arrive?

Yes. We can provide quotes for different vehicles but a deposit is required to make a booking. Prices very depending on the model of the vehicle and the duration of the rental. Booking in advance is recommended in August, during summer weekends, and during public holidays.

Is it possible to reserve a boat before we arrive?

Yes, it is possible to book a boat with or without a skipper but a deposit is required. A boat license is required if the engine is more than 40 hp. Prices vary depending on the model of the boat and the duration of the rental. Advance booking is recommended in August, during summer weekends, and during public holidays.

Does the hotel have a spa and a gym?

No, but we have agreements for our guests at facilities nearby.

Is the beach sandy or rocky?

All of the beaches on the island are made up of rocks or pebbles. It is possible to choose between private beaches with different amenities or the free beach.

Are the ferry and hydrofoil always available? Even on Sundays and Public holidays?

Yes, ferries and hydrofoils are always available except on days with unfavourable weather conditions.

Can I book the ferry ticket with you?

No, but you can book it online. If you do not want to use a credit card for online purchases, you can book through a travel agency that works with us.

Is it possible to bring the car to the island?

From the 1st of June to the 30th of September there is a non-disembarkation ban for cars and motorbikes for non-residents with the exception of guests who have booked at least 7 nights at the hotel. If you would like to take the car with you, please contact us to receive the appropriate authorization.

Is the kitchen equipped to handle particular food requirements?

Yes. Please communicate any specific requirements or intolerances and our chef will prepare a menu to cater to your needs.

What are the restaurant hours?

Our restaurant is open for lunch from 12.30 to 14.30 and for dinner from 19.30 to 22.30.

How is the restaurant service organized?

Our restaurant offers full table service at lunch and dinner. Please book your table in advance at the reception desk.

Is there a set menu or a menu a la carte?

Our restaurant provides both a menu a la carte and a daily menu that varies according to seasonal products.

What time is check in? Is an early check in available?

Our check in time is from 2.00 pm, but it is possible to arrive earlier at the hotel and use all of the facilities in the common area. Early check in is not guaranteed but we will be more than happy to check you in if your room is already available.

Can we connect to Wi-Fi?

Yes, you can take advantage of free wi-fi in the rooms and in common areas. You need to enter the password provided by the hotel.

Is there any assistance / maintenance service?

For any damage please notify us promptly. The reception is open 24 hours, but we need notice to find the suitable technicians.

What do you need to climb Vulcano and Stromboli?

The Climb to the crater of Vulcano is a medium-low difficulty and it takes about 1 hour. No guide is required. You will need comfortable clothing, sneakers and high socks because there is a lot of sand.

The climb to the crater of Stromboli is a medium-high level of difficulty. For this reason a guide is required and it is recommended for trained hikers.
The following special equipment is mandatory:

  • trekking shoes
  • long pants (or shorts with long socks)
  • sweatshirt
  • wind jacket (or winter jacket)
  • at least one spare t-shirt as during the climb you will sweat and at the top the temperature is much lower
  • a backpack with two litres of water and energizing food such as chocolate and nuts
  • dust-proof handkerchiefs or a bandana are highly recommended

The departure is in the afternoon and the return at night. Please contact us directly for more information.

Discover all the offers

SPECIAL OFFER: PREPAY AND SAVE! Half Board

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BLACK SAND PARADISE - ASINO BEACH EXPERIENCE

Welcome to the Black Heaven! Asino Beach is one the most beautiful pristine paradise in the Island of Vulcano. You cannot miss it out! Could you picture yourself getting tan on the black sand, drinking the Italian Spritz, swimming in the clear water and eating an amazing pizza? Enjoy your Asino Beach experience even if you stay in Lipari!
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